Complaints

holiday autos aims to resolve complaints within 28 days of receipt. However, some complaints will take longer owing to the nature of the issue and information provided.

Please select:

What's included?

What's not included?

Insurance exclusions

Best price Guarantee

Period of rental

Flight information

Driver's age

Special requests

Cancellation administration charges

Cancellation Protection Insurance

Booking amendment charge

Delivery and collection

Out of hours charges

Driving licence

Rental documents

Additional drivers

Deposits

Provision of cars

Number of passengers

Driving restrictions

Insurance exclusions and excess refund policy

Tax

Car type and suitability

Mechanical difficulties and accidents

Complaints

Additional conditions applicable to USA and Canada

Additional conditions applicable to Australia

General conditions

Prestige cars

The Max

Ski Max

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